ALEXCO DELIVERY — Terms & Conditions
Last Updated: 15Th February 2026
Full Terms & Conditions:
ALEXCO SHIPPING AND DELIVERY (ALEXCO DELIVERY / ALEXCOBICO LTD.) — Comprehensive Terms & Conditions / Terms of Service
Effective Date: 15Th February 2026
These Terms & Conditions (“terms”) Govern Your Use of Services Provided by Alexco Shipping and Delivery (Also Known as Alexco Delivery or Alexcobico Ltd.) (“we”, “us”, “our”). by Requesting a Shipment, Using Our Tracking Services, Making a Payment, Sending Consignments to Our Warehouse, or Engaging Our Services in Any Way, You Agree to These Terms.
Company Name: Alexco Shipping and Delivery (Alexco ALC / Alexco Delivery / Alexcobico Ltd.)
Slogan: Shipping With Convenience
Contact (Call/whatsapp): +233 53 519 4164
1) Services Covered
We Provide Shipping and Logistics Services Which May Include, but Are Not Limited to: Cargo Handling, Consolidation, and Forwarding; Pickup/collection Arrangements (Where Available); Warehousing/holding, Dispatch, and Delivery; Shipment Tracking Updates; Customs Support or Facilitation (Where Applicable); Billing, Invoices, and Payment Collection for Shipping-related Services.
Service Availability May Vary by Route, Destination, Courier, Carrier, or Shipping Mode (Air/sea/land).
2) Eligibility & Customer Responsibilities
You Confirm That All Information You Provide Is Accurate and Complete; You Are Authorized to Ship the Goods; the Goods Comply With Applicable Laws and Carrier Rules; and You Will Package Items Appropriately and Provide Requested Documentation Promptly.
If Details Are Incorrect, Delivery Delays, Re-delivery Fees, Storage Fees, Return Costs, or Other Losses May Apply and Remain the Customer’s Responsibility.
3) Shipping Charges, Rates, Estimates, and Applicable Pricing
Sea Shipping: Estimated Transit Time Is 45 Days (Estimate Only).
Air Shipping: Estimated Transit Time Is 14 Days (Estimate Only).
Fees May Be Calculated Based on Weight, Volume (CBM), Package Type, Destination, Handling Needs, Customs Requirements, and Other Operational Costs.
Any Quote/estimate Is Not Final Until the Shipment Is Measured/confirmed and Documented.
We May Apply Additional Charges for Special Handling, Re-delivery, Remote Locations, Storage, Customs Examinations, Demurrage, Port Charges, and Documentation.
Applicable Rate Rule: the CBM Rate That Applies Is the Rate Published on Our Website/telegram on the Date the Package Arrives at Our China Warehouse, Not the Enquiry Rate.
Clients Are Encouraged to Use the Alexco Shipping Calculator Before Sending Consignments.
Telegram Subscription Responsibility: It Is Compulsory for Every Client to Subscribe to Our Telegram Channel; Clients Who Do Not Follow Updates Accept Responsibility for Risks/liabilities Arising From Missed Updates.
4) Shipping Fee Payment Terms
Shipping Fee Is Deemed Accrued and Payable Immediately When Consignments Arrive at Our China Warehouse.
We May Issue and Collect Provisional Shipping Fee Invoices Before Loading/shipping to Ghana.
If the Client Refuses to Pay Provisional Shipping Fee, We May Return Consignments to the Supplier at the Client’s Cost (Including Warehousing and Transport Costs).
5) Client Registration
Prospective Clients Must Contact Alexco Delivery to Be Recognized and Registered, and Submit Relevant Personal/business Information as Requested.
After Registration, Clients Must Join Our Telegram Channel for Policy/pricing Updates; We Are Not Liable for Losses Arising From a Client’s Refusal or Failure to Follow Official Updates.
Click on the Link Below to Join Our Official Telegram Channel:
Https://t.me/+_bnt4_uxqkvhote0
6) Prohibited and Restricted Items
You Must Not Ship Any Item That Is Illegal or Restricted by Ghanaian Law, Origin-country Law, Destination-country Law, or Carrier/customs Rules.
Examples Include Another Person’s or Organization’s Legally Owned Brand (E.g. Motorbikes, Tricycles, Any Other Products); Drugs/controlled Substances; Weapons/ammunition/explosives; Hazardous Materials (Unless Permitted and Declared); Counterfeit or Stolen Goods; Items Requiring Permits Not Provided; Items Prohibited by Carriers/customs.
We Also Do Not Accept: Cylinders, Diapers, Certain Food Items (E.g., Rice, Oil), Gas Canisters, and Any Legally Banned Goods.
We May Refuse, Hold, Return, Dispose of, or Report Prohibited Items. Any Fines, Seizures, Penalties, or Losses Arising From Prohibited Shipments Are the Customer’s Responsibility.
7) Inspection, Verification, and Disclosure
We May Inspect or Open Packages (or Request Inspection by Customs/carriers), Verify Documentation and Declared Values, and Share Necessary Shipment Information With Couriers, Carriers, Customs, and Authorities Where Required for Safety and Compliance.
8) Customs Duties, Taxes, and Clearance
Customs Duties, Taxes, Port Charges, and Inspection Fees May Apply. Unless Explicitly Stated Otherwise in Writing, These Charges Are the Customer’s Responsibility.
Delays Caused by Customs Processes Are Outside Our Direct Control.
9) Delivery Policy and Free Delivery Services (Ghana)
Alexco Shipping ALC May Provide Free Delivery Services for Qualifying Normal Goods, Subject to the Conditions, Operational Limits, and Requirements Stated Below.
9.1 Full Payment of Provisional Shipping Fee
To Qualify for Free Delivery, Clients Must Pay Their Provisional Shipping Fee in Full Immediately After the Provisional Invoice Is Issued, or at the Latest Before the Goods Arrive in Ghana.
A Client Who Waits Until the Goods Arrive in Ghana or Are Cleared Before Fully Paying the Provisional Shipping Fee May Lose Eligibility for Free Delivery.
9.2 Delivery to Transport Stations Outside Accra
Free Delivery to Approved Commercial Transport Stations Outside Accra Will Not Apply Where the Client Fails to Fully Pay the Provisional Shipping Fee Within the Required Period.
9.3 Final Shipping Fee and Outstanding Balance
After Clearance and Final Measurement of the Goods in Ghana, Alexco ALC Will Determine the Final CBM and Final Shipping Fee.
Any Outstanding Balance Must Be Paid in Full Before Delivery Is Requested.
9.4 Advance Delivery Notice
Clients Must Give Alexco ALC at Least 24 Hours’ Notice Before Requesting Delivery to Allow Sufficient Time for Sorting, Preparation, Scheduling, and Transportation Arrangements.
9.5 Free Delivery Amount Threshold
Free Delivery Is a Complimentary Service Offered by Alexco ALC and Is Not a Separate Service Purchased as Part of the Client’s Shipping Fee.
Alexco ALC Therefore Reserves the Right to Determine and Limit the Amount It Will Contribute Toward the Delivery of Any Client’s Goods Based on the Destination, Size or Nature of the Goods, Transportation Cost, Operational Circumstances, and Other Relevant Considerations.
For Example, Where the Total Transportation Cost Is GHS 1,000, Alexco ALC May Approve a Contribution of GHS 300 Toward the Delivery. the Client Will Then Arrange the Delivery and Pay Any Additional Transportation Cost.
9.6 Special Goods
Free Delivery May Not Apply to Heavy Goods, Machinery, Vehicles, Fragile Goods, Liquids, Chemicals, or Other Goods Classified by Alexco ALC as Special Goods. Clients May Be Responsible for Transportation, Forklifts, Cranes, Labour, or Other Handling Expenses for Such Goods.
9.7 Failure to Meet Free Delivery Conditions
Failure to Comply With the Applicable Free Delivery Requirements May Result In:
- Delays in Delivery;
- Additional Transportation or Handling Charges;
- Reduction or Withdrawal of Alexco’s Delivery Contribution; Or
- Suspension of Free Delivery Privileges.
9.8 Alexco’s Discretion
Free Delivery Remains a Complimentary Privilege and Not an Automatic Entitlement. Alexco ALC Reserves the Right to Determine Whether Free Delivery Applies to a Particular Shipment and the Maximum Amount It Will Contribute Toward That Delivery.
10) Special Goods Policy
Special Goods Include Heavy Goods, Machines, Liquids, Fragile Goods, Chemicals, and Similar Items.
We May Negotiate Special Goods Rates Based on Risk/handling/logistics.
Clients Bear All Costs for Handling and Delivery of Special Goods in Ghana (Forklifts, Cranes, Personnel, Etc.).
We Have Sole Discretion to Classify Any Item as Special Goods Even If Not Disclosed.
11) Delivery Timelines, Delays, and Force Majeure
Timelines Are Estimates and Not Guaranteed. Delays May Occur Due to Weather, Port Congestion, Customs Holds, Carrier Delays, Route Disruptions, Holidays, and Other Factors Beyond Our Control.
Force Majeure: We Are Not Liable for Failure/delay Caused by Events Beyond Our Reasonable Control, Including Natural Disasters, Strikes, Port Shutdowns, Government Actions, Customs Holds, War, Civil Unrest, Carrier Disruptions, and Network Outages.
12) Storage, Rent, and Unclaimed Goods
After Invoice Issuance, Packages May Remain at the Ghana Warehouse for a Maximum of 7 Working Days Without Rent.
After 7 Working Days, Daily Storage/rent Applies, Determined Case-by-case.
All Invoices Are Deemed Received Immediately Upon Being Sent via Any Approved Communication Channel.
13) Abandoned Shipments, Disposal / Sale of Consignments
If a Client Fails to Pay Shipping Fees And/or Accumulated Rent Within 14 Days After Invoice Issuance, We May Dispose of or Sell the Consignment to Recover Outstanding Fees (Subject to Applicable Law).
If a Shipment Is Held Due to Unpaid Balances, Missing Documents, Wrong Details, or Unavailability, Storage Fees May Apply After a Reasonable Grace Period.
Costs Related to Return, Disposal, Auction, or Other Lawful Action Remain the Customer’s Responsibility.
14) Cancellations, Returns, and Refunds
Once a Shipment Has Been Processed, Dispatched, or Handed to a Carrier, Cancellation May Not Be Possible.
Refunds (If Any) Are Assessed Case-by-case and May Exclude Fees Already Incurred.
Return-to-sender or Rerouting May Attract Additional Fees.
15) Loss, Damage, and Liability
Claims Must Be Reported Within a Reasonable Time With Evidence Where Possible (Photos, Packaging Condition, Proof of Value).
Where Applicable and Subject to Investigation, Liability May Be Limited to the Lowest of: Proven Declared Value, Carrier’s Standard Limit, or Service Fee Paid for the Affected Item(s).
In Addition, for a Confirmed Lost Package Under Our Responsibility, Maximum Compensation May Be Limited to 3× the Agreed Shipping/service Charge for That Package.
No Compensation for Packages Below 0.05 CBM.
No Refunds/compensation for Damaged Goods. We Are Not Liable for Indirect Losses (Loss of Profit, Business Interruption, Consequential Damages).
16) Insurance (Optional / If Available)
If Insurance Is Available and Requested, It Requires Accurate Declarations and Proof of Value; Coverage Depends on the Insurer/carrier.
If Insurance Is Not Purchased, Compensation May Be Limited Under Section 15.
17) Tracking & Communications
Tracking Updates Are Provided for Convenience and May Not Reflect Real-time Status at Every Moment.
You Consent to Receive Service-related Communications (Calls, Whatsapp, SMS, Email) About Shipments, Payments, and Delivery.
18) Customer Conduct
You Agree Not to Abuse/harass Staff, Attempt Fraud (False Proofs/claims/declarations), or Use Our Services for Unlawful Purposes.
We May Suspend or Deny Service to Customers Who Violate This Section.
19) Privacy
Your Use of Our Services Is Also Governed by Our Privacy Policy, Which Explains How We Collect and Use Personal Information.
20) Changes to These Terms
We May Update These Terms From Time to Time. Continued Use of Our Services After Updates Means You Accept the Revised Terms.
21) Other Sub Terms and Conditions and Frequently Asked Questions (Faqs)
Clients Are Also Bound by Other Sub Terms and Conditions and the Frequently Asked Questions (Faqs) That Are on the Official Website/app of Alexco ALC.
22) Official Social Media Platforms:
Clients Are Also Bound by and Shall Observe Notices, Messages, Releases That Are Broadcast on the Official Social Media Channels, Pages and Platforms of Alexco ALC.
Every Client Shall Join or Subscribe to These Official Social Media Channels, Pages and Platforms of Alexco ALC.
In Addition to the Official Website/app, Alexco ALC Uses These Official Social Media Channels, Pages and Platforms to Broadcast Very Important Updates, Notices, and Information to All Clients.
Clients Will Be Fully Responsible for Their Refusal/or Inability to Join or Subscribe to These Official Social Media Channels, Pages and Platforms of Alexco ALC.
23) Governing Law & Dispute Resolution
These Terms Are Governed by the Laws Applicable in Ghana.
Disputes Should First Be Raised With Alexco Delivery for Resolution. If Unresolved, Disputes May Be Handled in the Appropriate Courts or Dispute-resolution Forums With Jurisdiction.
24) Contact
Alexco Shipping and Delivery (Alexco ALC / Alexco Delivery / Alexcobico Ltd.)
Phone/whatsapp: +233 53 519 4164
Official Website
Complete Terms & Conditions: